At Club 33, your privacy is not merely a legal obligation — it is a core principle of how we operate. This document clearly explains what data we collect, how it is used, how it is protected, and your rights as a Malaysian member over your own personal data.
Note: By using Club 33's services, you agree to the terms of this Privacy Policy. Please read the full document to fully understand how your data is handled.
The core principles governing how Club 33 handles the personal data of Malaysian members
All data transmitted between your device and Club 33's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banks such as Maybank and CIMB. Stored data is separately encrypted within our databases.
256-bit SSLClub 33 has never sold, rented, or transferred member personal data to any third party for marketing or any other purpose without your explicit consent, and we never will. Your data belongs to you — it is not a business asset of ours.
No Data SalesWe only collect data that is genuinely necessary to provide Club 33's services safely and effectively. No excess data is gathered simply because it can be — every piece of data we hold serves a clear purpose.
Data MinimisationClub 33's data security systems undergo regular independent audits by third-party cybersecurity experts. This ensures our data protection practices remain aligned with the latest threats and evolving industry standards.
Independently AuditedAs a Club 33 member, you have the full right to access your personal data, request corrections to inaccurate information, or apply for data deletion under certain circumstances. We honour these rights without question.
Your Full RightsClub 33's Privacy Policy is designed to comply with the data protection requirements applicable in Malaysia. We stay current with evolving legislation and update our policy whenever relevant legal changes arise.
Legal ComplianceThis Privacy Policy is published by Club 33 ("we", "the platform") and applies to all users and registered members of the Club 33 website and services accessible at club33.run ("the Platform"). This document sets out our practices for the collection, use, protection, and disclosure of personal data.
Club 33 is an online entertainment platform offering a wide range of games — including video slots, baccarat, Live Casino, E-Sports, virtual sports, and lottery — to adult members in Malaysia. In providing these services, we need to collect and process certain personal data for identity verification, payment processing, fraud prevention, and service improvement purposes.
By registering an account with Club 33 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal data as described in this document. If you do not agree, please stop using the Platform and contact us to close your account.
Effective Date: This Privacy Policy is effective as of 1 January 2026. Any amendments will be published on this page with an updated date.
Club 33 collects your personal data through several means – directly when you provide it to us, automatically as you use the Platform, and occasionally from authorised third parties. The following are the categories of data we may collect:
Personal Identification Data:
Financial & Transaction Data:
Platform Usage Data:
Technical Data:
We do not collect sensitive data such as medical information, religious beliefs, or sexual orientation, unless you choose to share it voluntarily when communicating with our support team — and even then, it is used solely to assist with your enquiry.
Club 33 uses the personal data collected for legitimate and transparent purposes. We do not use your data for anything unrelated to the delivery of our services. The primary purposes are as follows:
Should Club 33 wish to use your data for any purpose not listed above, we will seek your explicit consent before any processing takes place.
Club 33 does not sell, lend, or disclose members' personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your data with certain parties in order to deliver our services:
Our Commitment: In all of the data sharing situations described above, Club 33 ensures that the receiving party is subject to confidentiality and data protection obligations equivalent to or stricter than those we impose on ourselves. Your data is never transferred to third parties for their own benefit.
Club 33 continuously invests in technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we have implemented are:
While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe from every threat. If you suspect your account has been compromised, contact Club 33 support immediately so that remedial action can be taken without delay.
Club 33 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored in your web browser when you visit the Club 33 Platform. They allow the Platform to remember your preferences and deliver a better overall experience.
The types of cookies we use are as follows:
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the Club 33 Platform. For the best experience, we recommend allowing essential and preference cookies.
Club 33 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Retention periods vary by data category:
Once the relevant retention period has ended, your personal data will be securely deleted or anonymised using appropriate data deletion procedures. You may request the early deletion of certain data – see the "Your Rights" section below for further details.
As a Club 33 member, you have several important rights regarding your personal data. Club 33 respects and supports the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear, readable format within 30 days of your request.
If any of your personal data is inaccurate or incomplete, you have the right to request a correction. You can also update certain information directly through your Club 33 account settings.
In certain circumstances, you may request the deletion of your personal data. Please note that full deletion may not always be possible if the data is required for legal compliance.
You may object to the processing of your personal data for specific purposes, including direct marketing. Upon receipt of a valid objection, we will cease processing for the relevant purpose.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer it to another operator where appropriate under suitable circumstances.
In certain circumstances, you may request that we restrict the processing of your data – for example, while we are reviewing a correction request or objection you have submitted.
To exercise any of the rights above, contact the Club 33 Data Privacy team at support@club33.run with the subject line "Data Privacy Rights Request". We will acknowledge your request within 5 business days and process valid requests within 30 days.
The Club 33 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If you are a parent or guardian and believe your child under the age of 18 has provided personal data to Club 33 without your consent, please contact us immediately at support@club33.run. We will take the appropriate steps to investigate the matter and, if confirmed, will promptly delete the relevant data and close the associated account.
Strict Policy: Club 33 applies an age verification process during registration and may request proof of identity at any time. Accounts suspected of belonging to underage individuals will be suspended immediately while an investigation is conducted.
In the course of operating Club 33's services, some of your personal data may be processed or stored on servers located outside Malaysia – particularly in connection with the use of gaming software from accredited international providers such as Pragmatic Play or Evolution Gaming, which operate their own global infrastructure.
When such data transfers occur, Club 33 ensures that:
If you have concerns about international data transfers relating to your account, please contact us at support@club33.run for more information about the applicable safeguards.
Club 33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each new version will be published on this page with a revised "Updated" date.
For significant amendments that materially affect how we use your personal data, we will endeavour to notify you through:
It is your responsibility to review this Privacy Policy page periodically. Continued use of the Platform after any amendment takes effect will be deemed as your acceptance of the revised policy. If you do not agree with the changes made, please stop using the Platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Club 33 handles your personal data, our Data Privacy team is ready to assist through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days and resolving valid data rights requests within 30 days. If you are not satisfied with our response, you have the right to escalate the matter to the relevant authority in Malaysia.
Current Effective Date: This Privacy Policy is effective as of 1 January 2026. This version supersedes all previous versions of the Club 33 Privacy Policy.
Club 33 takes member privacy seriously. All personal information provided during registration and every financial transaction is protected by 256-bit SSL encryption. We never sell, lend, or disclose member personal data to any third party without explicit consent. Our policies are regularly audited to ensure compliance with the latest applicable data protection standards in Malaysia.
Read more: Terms & Conditions | Responsible Gaming | About Us
One aspect of privacy that is unique to online entertainment platforms like Club 33 is how we use your data for responsible gaming purposes. Our systems analyse account usage patterns — not to sell data or build marketing profiles — but to detect early signs of unhealthy gaming habits.
If our systems detect concerning patterns — such as a sudden spike in betting frequency or amounts, extended play sessions without breaks, or repeated attempts to override self-imposed limits — our team may reach out to you proactively to offer support or information about the responsible gaming tools available. This is done out of genuine care, not as a criticism.
Any data used for this purpose is handled with the strictest confidentiality. It is never shared with anyone outside the Club 33 support team directly responsible for member welfare, and it is not used for any marketing or analytics purposes unrelated to your play health.
Learn more: Club 33 Responsible Gaming Page
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